|To talk with any of our Admissions Departments please call one of the phone numbers listed on the Admissions page of the particular facility’s website.|
|Each facility has a Contact Us email address to message us during normal business hours or for leaving a message for response on the next business day.|
|CLIENT/ PATIENT RIGHTS POLICY|
|In accordance with prevailing state and national licensing
and accreditation standards, each participant receiving services from an
alcohol and/or drug program shall have rights which include, but are not
limited to, the following:
|CRC Health Corporation programs do not discriminate in the provision of services on the basis of ethnic group identification, religion, age, sex, color or disability, pursuant to Title VI of the Civil Rights Act of 1964 (Section 2000d, Title 42, United States Code), the Rehabilitation Act of 1973 (Section 794, Title 29, United States Code); the Americans with Disabilities Act of 1990 (Section 12132, Title 42, United States Code); and per relevant State regulations wherein CRC Health Corporation operates.|
|Each CRC Health Corporation program maintains an ongoing
policy and plan on accessibility, which conforms to federal and state requirements.
It is CRC's goal to have all of its services accessible to those individuals
meeting the admission criteria. Each CRC program’s accessibility plan
attempts to cover the following potential barriers:
|BILLING & PAYMENT POLICY|
|The client/patient and/or financial guarantor obligates himself/herself to pay the CRC Health Corporation Facility in accordance with the agreed rates and terms, notwithstanding the assignment of health coverage (call the intake department regarding treatment rates, expected deductibles and co-pays). Pharmacy/prescriptions may also need separate insurance coverage and/or payment arrangements.|
|The client/patient must understand that it is the sole responsibility
of the subscriber/guarantor to know what his/her insurance benefits are,
and if the policy is in effect. The programs business office will make every
effort to verify the insurance and to obtain the benefits from the insurance
company. No employee or anyone affiliated with CRC Health Corporation will,
or can be held responsible for knowing what a client's insurance will or
will not cover. This includes benefits that may have been quoted by the
The business office will bill your insurance as a courtesy to you and make every effort to obtain payment. However, all or any portion of the bill that is not paid by the insurance carrier is the sole responsibility of the client and/or the guarantor. Benefits that are quoted by the insurance company may only reflect coverage charges and not 100% of the billed charges. Benefit quotations are subject to the member's eligibility at the time benefits were requested and any quotations are not a guarantee of benefit coverage or of member eligibility until actual insurance payment for services is received. All anticipated uninsured/non-covered charges and projected co-payments are expected to be paid upon admission. No interest will accrue to current accounts. Any and all unpaid portions of an account may be referred to a collection agency at thirty (30) days past due. If referred to collections, all interest and legal fees will be the responsibility of the debtor/guarantor.
|WEB SITE VISITOR INFORMATION PRACTICES POLICY|
|When you browse through any website, certain information
about your visit can be collected. We automatically collect and store the
Personally Provided Information:
|CONFIDENTIALITY & SECURITY POLICY|
|CRC Health Corporation and its operating programs have a primary policy and responsibility to strictly adhere to protecting the security and confidentiality of its client’s/patient’s personal health information. CRC Health Corporation and its employees will not release any information without a specified written consent from the client/patient and/or only if such disclosure is permitted under legally concise elements of current federal laws including:|
|NOTICE OF HEALTH INFORMATION PRACTICES|
This notice describes how information about our client/patient may be used and/or disclosed and how this information is accessed. Please review it carefully.Understanding Your Health Record/Information:
Each time you visit a health care facility, physician, or other healthcare provider, a record of your visit is made. Typically, this record contains information about your health history, symptoms, examination and test results, diagnoses, treatment, and a plan for future care or treatment. This information, often referred to as your client/patient or medical record, serves as a:
Although your health record is the physical property of the healthcare practitioner or facility that compiled it, the information belongs to you. You have the right to:
This organization is required to:
|NOTICE - CONFIDENTIALITY OF ALCOHOL AND DRUG ABUSE PATIENT RECORDS|
|The confidentiality of alcohol and drug abuse patient records maintained
by this program is protected by federal law and regulations (per 42 CFR,
Chapter 1, Part 2). Generally, the program may not say to a person outside
the program that a patient attends the program, or disclose any information
identifying a patient as an alcohol or drug abuser unless:
Federal laws and regulations do not protect any information about suspected child abuse or neglect from being reported under State law to appropriate state or local authorities.Violation of the federal law and regulations by a program is a crime. Suspected violations may be reported to appropriate authorities in accordance with federal regulations.
|INDIVIDUAL RIGHT TO ACCESS PROTECTED HEALTH INFORMATION|
|The individual patient/client has a right to access, inspect and obtain
a copy of his/her protected health information (pursuant to 45 CFR Part
164.524) for as long as that designated record set is maintained by the
facility. Access will be accorded within 30 days of the request, except
in where legally specified reasons for denial exist. If access is denied
for cause, such denial may be reviewed and appealed.
For further HIPAA-relevant Privacy information see the U.S. Dept. of Health and Human Services (HHS) CMS website.
We reserve the right to change our practices and to make the new provisions effective for all protected health information we maintain. Should our information practices change, we will post a revised notice to this website.
|FOR MORE KNOWLEDGE ABOUT PROTECTED HEALTH INFORMATION OR TO REPORT A PROBLEM|
If have questions and would like additional information, you may contact CRC’s Corporate Compliance Officers at: 866-428-2680 or 408-998-7260 x129.
If you believe your privacy rights have been violated, you can file a complaint with the Department of Health and Human Services/ Office for Civil Rights (HHS/OCR) by email at firstname.lastname@example.org or by calling the national Office at 202-205-8725 and asking for the OCR Health Information Privacy Complaint Form and/or for the appropriate Regional OCR Office.
However, communications that are sent directly to the Department of HHS/OCR are maintained by them for historical purposes, as required by law. Those communications are archived on a monthly basis, but are also protected by the Privacy Act, which restricts their use while permitting certain disclosures. There will be no retaliation for filing a complaint.